As a consumer you should expect salespeople to:
• Tell you who they are, why they’re approaching you and what products they are selling.
• Promptly end a demonstration or presentation at your request.
• Provide a receipt with a clearly stated cooling off period permitting the consumer to withdraw from a purchase order within a minimum of three days from the date of the purchase transaction and receive a full refund of the purchase price.
• Explain how to return a product or cancel an order.
• Provide you with promotional materials that contain the address and telephone number of the direct selling company.
• Provide a written receipt that identifies the company and salesperson, including contact information for either.
• Respect your privacy by calling at a time that is convenient for you.
• Safeguard your private information.
• Promptly end a demonstration or presentation at your request.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
• Offer a written receipt in language you can understand.
• Offer a complete description of any warranty or guarantee.
As a salesperson, you should expect a DSA member company to:
• Provide you with accurate information about the company’s compensation plan, products, and sales methods.
• Describe the relationship between you and the company in writing.
• Be accurate in any comparisons about products, services or opportunities
• Refrain from any unlawful or unethical recruiting practice and exorbitant entrance or training fees.
• Ensure that you are not just buying products solely to qualify for downline commissions.
• Ensure that any materials marketed to you by others in the salesforce are consistent with the company’s policies, are reasonably priced and have the same return policy as the company’s.
• Require you to abide by the requirements of the Code of Ethics.
• Safeguard your private information.
• Provide adequate training to help you operate ethically.
• Base all actual and potential sales and earnings claims on documented facts.
• Encourage you to purchase only the inventory you can sell in a reasonable amount of time.
• Repurchase marketable inventory and sales aids you have purchased within the past 12 months at 90 percent or more of your original cost if you decide to leave the business.
• Explain the repurchase option in writing.
• Have reasonable start-up fees and costs.
To read the entire DSA Code of ethics please click here.
